Customer Testimonials
They don't check the work they do!! Had an alignment on my 2021 Ford King Ranch. And it was so far off I only made a few miles away and had to turn around. So, they could redo the alignment took them about an additional 2 hour to get it right. This is not the first time. Things where not done right. Had an oil chang last year and the forgot or didn't tighten the bolts to my bottom pan and it was damage to where it had to be replaced..
These guys are true professionals. The staff kept me updated on my vehicle, and the final price was very reasonable. I will be back
Love this dealership, they will go out of their way to help you out and find you the perfect car! We will always shop here!!
Easy, friendly customer service. Very accommodating. Well work hard for your business. Would recommend to first time buyers.
This was my third time at this dealership for a service, Javier by far was the quickest/most efficient associate in the service department I’ve had. I appreciated his time and help!
Great Guys, great service. Super easy and quick! highly recommended - love the products. Thank you.
Good service and attention from employee. Everyone was nice and very professional each and every visit.
The repair to my truck was completed on time. The service Juan was very professional and knowledgeable.
Amazing customer service, fast and efficient and easy process. 10/10 would go back again
Salesman Cody Zilmer was awesome. He truly made my process so smooth and really did an outstanding job with everything.
It’s great working with Jonathan. He gives a 110% to make sure your vehicle is done right
This dealership has made my life alot easier with their mobile service. I've used it twice now and it's been great!!
Didn’t have an appointment but they were able to get me in and out no problem.
This is the second car that we have brought from Group 1 Rockwall Ford. They are our go to and Mr. Morris Carter is our salesman. You cant go wrong with Mr. Carter and Rockwall Ford.
The process was great and there was no pressure. Carlos was great to work with!
Was late for my oil change appointment at 10 AM but they took my car in. I was out in just over an hour.. Everybody was professional I’ve never seen him.
Easy to schedule and quick service. No hassle and the advisors are very pleasant to work with.
Great service, friendly staff, competent technicians, located near me and convenient. Timely remote service, too!
Missed either try to work in your favor for extended warranty vehicle coverage that they are working on. They try to make sure they get you the rate that you deserve and are overpaying for car repairs. One of their sales reps, Jonathan Hubbs, knows his stuff and works hard to make the best opportunity possible for his clients.
In on time, finished quickly with no issues. Reasonable pricing. Checking out was easy and quick.
The Service Guys were awesome! Jonathan and Noah took care of business quickly and efficiently! Work was completed in super quick time!
I bought my used 2024 Escape xx-Line December 2025. The salesman was J.J. Bango and I highly recommend him. He was a pleasure to deal with. My visit today was for oil & filter change with Javier as my advisor, he was a pleasure to work with also.
More than happy with Rockwall Ford’s mobile service! Not only took care of my recall by coming to my house, a side effect of the software update was the “no key detected“ problem was fixed after the update!
The entire team here is top notch. Go see Ivan. He’s the man and a true professional.
Very fast and efficient service. Kris wade was very helpful. I will definitely be back to this dealership.
Seems like they got some new staff members. The service is absolutely fantastic now! I will be returning!
Fast, efficient and friendly service. Jonathan was upfront on costs and timeframe. The service department kept the vehicle clean. Well Done.
Great service and follow up!! I usually get my oil and simple service done elsewhere, but I will start bringing my truck therefore, all services due to the customer service I received last Friday.
I like the way customers are treated as though they really mattered. I did have a bad experience there about three weeks ago, but y'all made up for it Friday.
I had a very easy experience at Rockwall ford Danny was an awesome salesman and took very good care of me and made sure my trade and deal was what I needed!
Everything was great. They told me the service would take 1.5 to 2 hours to finish. They were correct!! The car is great!!
Excellent and fast service best of the best, professional and recommend this dealership 100%, thank you
The Service Department took great care of me and my vehicle. I was greatly surprised that my over two hour wait would up only being 45 minutes. Great Work!!
Been using Rockwall Ford for many years 👍🏻. Great service👍🏻. Service managers are helpful and kind😊
Tina knows her job I was checked in and out in less than an hour. Very friendly and made you fill comfortable.
I always bring my Expedition here for maintenance. The service team is honest, communicative, and they get the job done right the first time. 5 stars!
Our salesman was Alejandro and he was not the normal pushy salesman. He was very respectful on what our needs were and I joke around a lot and he was right there with me joking around. I didn't feel like I was trying to buy a car with him. He was very welcoming. There was no back and forth with the numbes like your normal car deal that always pisses me off. Overall I will buy again.
Quick and easy. In and out! Love love love how they send a video with the technician explaining stuff
Amazing as usual, dropped off truck for regular service and recall, I was able to pay online, and have truck dropped off at home, amazing customer service.
Courteous and professional treatment is the norm at this dealership. The service personnel are friendly and maintain continuous updates on the status of my service. I also appreciate the video provided by the mechanic doing the service on my vehicle. When there are required services they advise you and do not pressure you to get them done, provided they are not of a safety nature.
Vehicle was not ready when we got there and they knew we were traveling 6 hrs away for the vehicle.I spoke them since Monday and it wasn’t ready by Friday. Also they never let us know the vehicle had hail damage. People that worked there were not friendly whatsoever didn’t greet or wouldn’t even simply smile. It was the worst experience I have ever had and I’ve never had to go through so much through any purchase at a dealership before. I was very disappointed.
Communication with the service department was A+, and they were able to diagnose and fix the issues. I am very pleased and will be back! Juan Avalos was our service advisor, and he was very polite, friendly, knowledgeable, and kept us informed.
Great customer service and really like the car delivery service they offer and bring the car back to your home.
Ms. Merri was great. She was very kind and proffessional. Yall stole me from Town East Ford.
Took our truck in for routine service. Everything went quick and easy! Excellent staff. Thanks!
I had an appointment. Used an online coupon. They greeted me promptly, got my truck in and out quickly. Was less than and cleaner than the quick places around I was happy and on my way.
We’ve have purchased a few vehicles from this dealership and it’s because of the service department. Alway a pleasant surprise
Scheduled work was good and the service team was very helpful. However, a hail storm that passed through on Monday 5/4 while Group1 had my super duty, sent me home with more than I paid for. Hood on my F250 is damaged from large hail in Rockwall and I was told there was nothing they could do. Truck was dent free when I dropped it off. Very upset and I was looking forwards to trading it in on another f250. Not sure of my next action and now looking for options and NOT looking forwards to more $ out of my pocket.
Our service provider, Keith Monette is a super star. Very good at communicating and setting expectations. Service performed was excellent. Will definitely use again.
Good communication and service. My particular situation had special issues with F-10 engine in a Winnebago modified coolant system. A resolution was reached. I felt this dealership went beyond expectations considering Winnebago would not work with them. Going forward, I will choose Rockwall Ford with their excellence to work on my 2 vehicles.
Merry was very polite, attentive and communicated throughout the whole process! Thank you so much for your help!
I live a significant distance away, but is always worth the trip. The service and care that I received at Rockwall Ford is the best. The dealership is top notch and can not be equaled by any other dealership.
I’ve had my explorer serviced here since the purchase. Always friendly and reliable to get the job done right.
Did not take advantage of me being a woman. They were very nice and respectful. They really did try to help me with price of my repairs. I had some recalls that I had no idea about and they made sure to let me know and order all parts. We will see if they actually call me when the parts come in. I had the pleasure of working with Ozzy! He was the I my one to greet me when I walked in the door which really said a lot.
Great customer service! Micheal answered my questions beyond what I was actually there for. This is the third vehicle my family has bought from Group 1 Ford of Rockwall and we will definitely be back!
Outstanding experience. I had been looking for a low mileage used GMC Yukon Denali with all the extras. And I tried to purchase two before I found Group 1 Ford of Rockwall. The vehicle was super clean, I mean not a scratch and right at 16K miles for a 2024. My sales representative Jeff H. Was awesome, he went above and beyond helping be with my Onstar account and making sure all remaining Supercruise and premium OnStar were available before I left the lot. I live 26 miles from the dealership, the following Day Jeff delivered my old car to my house. I ... Read More DealerRater - May 1, 2026
As usual Keith knocked it outbid the park! Working for dealerships myself for over 25 years I have a certain level of service I'm accustomed to . Well I get it at Rickwall Ford. Reasonably priced , courtesy, and very honest. I feel comfortable just throwing them my keys to get done what's needed. I'm completely satisfied
Took my vehicle in right away and took the time to give me detailed information about my vehicle.
Very pleased with the service work performed. A few tasks were added/needed after the work on the car started.
Merri was spectacular. So friendly, accurate and easy to communicate with. I will keep her name and information for future visits!
Javier was impressive and great to deal with.This was my first interaction with him and hoping he will be available in the future.
Enjoyed working with this group. Mike was awesome. Very friendly and easy to work with. Guys were all helpful
Merri was excellent. Communicated extremely well and helped tremendously with my financial situation. She will be my go to advisor.
Loved my truck and the quick experience. Definitely worth the hour drive. My rep was kind and helpful in getting me into the truck I wanted and on the road without hassle. Thank you all
The service I receive with every visit is exceptional. Keith is the best advisor! Wonderful customer service
Great dealership and great group of people working there at Rockwall Ford great store and will be going back
Had my F150 serviced here, they did exaclty what I asked for, no upselling, and very cheap. Rockwall Ford is the only service center I will take my truck to for a service and/or maintenance.
Ozzie was awesome. Got me in quickly and out the same day. Problem resolved. Thank you
The advisor Michael L was great in keeping me informed on the status and time on my vehicle.
Always get us in and out quickly for preventative maintenance. They are friendly whenever we're there!
Fast, friendly, and professional. Waiting room clean, with plenty of seating, and fresh brewed coffee always on tap.
2017 kia sportage cash paid nearly 12k at the time salesman told me the car is Flawless zero issue went to do oil change and the technician vehicle has no oil turns out it had an excessive oil consumption never disclosed by the dealership it becomes a nightmare i have to a quarter of oil every 2 weeks I've reached out to the dealership they never returned my email or show willingness to rectify the issue.
Ford gave us good assistance. The wait wasn’t bad at all. Loved the video they sent me about my car.
Good fifteen words fifteen words fifteen words now I think I will change my ranking.
Set appointment. My service advisor Merri handled my needs. In and out quickly and totally satisfied.
Customer service friendly,and professional,vehicle inventory great, nice clean facility, definitely would recommend to a friend!
Tina got me in and out! I told her I needed to be out of there in time for work and she was accepting of my time restriction and like always got it done!
My sales representative was very good, answered all my questions and made the process easy.
This was a great experience for me. Carlos was so nice and helpful. Had a ton of questions and he answered them all. Best car buying experience I have ever had. I would highly recommend Rockwall Ford to anybody. If you go, ask for Carlos he is so polite.
Great customer service from the moment I called to the service at my door. The convenience of the service technician coming to me was nice and something I will for sure be using as a service in the future. Mitchell and Jameka made me feel valued and their customer service was 5 stars!
The mobile service was exceptional as always,Neil was very professional and polite. Prompt and on time service.
Jeff the GM is top notch helped me get my truck diagnosed and serviced and had it back to me in no time. Maddie and Sheila very good service reps communication was top notch .
This dealership provide the Fastest and Friendliest Service in Town!! Merri was very attentive and took care of of all my cars needs!
Excelent service, fast easy to scheduled, great team work. Working as a team you get the great results, Thanks everyone.
Can be busy but they hustle and always give a great customer experience! Lexx drove me home today because they were busy and is super personable!
Rockwall Ford service rep, Jonathon Higgs, was very professional and made sure I was take care of. He handled all of my questions with a smile and very courteous.
Service was prompt and staff is very professional. Service advisor met me promptly on the service drive. Waiting area clean, comfortable seating and many drink options
I went in for an oil change and everything was very quick, great service, thanks CLYTON WALTERS !
The service department is great! Group1 continues Rockwall Ford quality, but still like the old name better 😀
When my car needs service Rockwall Ford is the only dealer I consider. They have the most helpful staff. Always considerate and friendly. They complete the work when promised at very competitive prices.
I brought my F-150 to the service department for transmission issues and had an outstanding experience from start to finish. I was greeted upon arrival by Merri, who immediately addressed my concerns and took the time to answer all of my questions. She maintained consistent communication throughout the entire repair process, keeping me informed every step of the way. The repairs were completed in a remarkably short timeframe, which I truly appreciated. Overall, this was honestly the best service experience I’ve ever had at any Ford dealership.
I had a recall on my vehicle! I called Group 1 Ford and the setup appointment in 1 business day! Took my car in and the recall repair was taken care of the same day! Merri, my service provider was outstanding In handling my service needs!
Best dealership experience I have ever had. My sales representative, Cody, couldn’t have been better. The process was quick and fair.
I had a great experience with the Service department thanks to Michael. He was friendly and extremely helpful.
I had a great experience with Mary Jordan. She is always very kind, welcoming, and attentive. Her smile and professionalism make everything easy, and she handles things quickly and efficiently. I truly appreciate her help every time—she definitely deserves five stars!
Carlos was great! Very helpful with the entire process and made it a great experience.
Check in and out went smoothly. Service was performed in a timely manner. I was immediately notified when my vehicle was ready.
Awesome job, my car was ready sooner than I expected and the sales rep was very friendly
Great service and easy appointment set up. Nice facilities and friendly staff. I wish they would still vacuum the car afterwards.
⭐️⭐️⭐️⭐️⭐️ I had a very positive experience at Group 1 Ford. The staff was professional, courteous, and efficient throughout the entire process. Everything was clearly explained, and the service was handled in a timely manner. I would highly recommend them and will return for future service.
