Customer Testimonials
They got me in quickly. There was a minor problem but the service advisor worked through it quickly.
After waiting a really long time for a recall on my 2017 Explorer, part came in and tech came to my location and changed out. Thank you.
I loved the mobile service option. It is very convenient and I have used it multiple times.
Group 1 Ford of Rockwall does a great job in our vehicle's. Everyone there is pleasant to work with and communicate with. Thank you everyone!!
This was probably the best car buying experience I’ve had and maybe the shortest as well. I got the car I wanted, everyone was friendly, everything in finance was explained in a way that made sense and didn’t make me feel like I was getting ripped off. A couple of follow-ups were handled quickly and Bradley, my sales guy, even came in on a Sunday to pick up the key for my trade-in. It was an excellent experience.
My service advisor Ozzy is always on top of it. This is the only place I’ll take my Mustang. I’ve been trading here for 20+ years thank you.
Very friendly, good waiting area with refreshments. Courtesy transportation. Keeps customers informed with text and phone.
Misti was great and communicative through the whole process. Overall experience was easy. The process was easy lots of paper work. Nice working with the same person from start to finish.
Great service and communication. Jonathon the service adviser was friendly and knowledgeable. Highly recommend their service dept.
Put my truck in limp mode and said sorry, have it towed home. They made a mistake and I had to pay for it. Diesel trucks stay away.
Thanks for the good work done on my 2005 lincoln Aviator and thumbs up to Mady 👍
They had to order a part. They worked with me to make sure I was able to get my Bronco to them as soon as the part was available. I appreciated their efforts
The service department was very considerate and helpful. The staff treated me with kindness and they did a great job repairing my car.
My recent experience purchasing a new Ford Bronco Sport was so stress free. I highly recommend Group 1 Rockwall Ford.
Great fast, friendly and honest overall service with no pressure for unnecessary and costly repairs.
Purchased my Bronco from Morris services through Oscar and very pleased with both gentlemen and the care I received from this dealership.
Very friendly and worked to make an unfortunate situation a good one. We have bought 3 cars now all from the same salesman.
Excellent service and very helpful. They are the gold standard of Ford dealerships . Very well recommended
Very satisfied with service. Michael, service advisor, excellent representation for Rockwall Ford and how to treat a customer. He specifically took time to listen attentively andanswer my
questions. Interpersonal communications is a particular strong point of his along with responses based on technical aspects of the situation. Michael personally called me with options to pursue which we discussed regarding complexity and pricing, which was extremely helpful in me making a final decision.
Rate five out of five stars for Michael and dealership. I purchased my F350 there in 2022 and have consistently been very satisfied with regular maintenance service and an ... Read More DealerRater - Jul 10, 2026
Group 1 gets the job done efficiently and timely. The communication is great as well.
Service member was very helpful and kept me updated on status of my car..satisfied
They come to my house and service my vehicle. That is the best service you could get. The guys are always very polite and professional. Thanks Group 1.
We absolutely love Group 1 Ford of Rockwall. Their service department is top tier. We always purchase vehicles from this dealership.
Good job. All work was done on time. I was very pleased with the service.
I had an appointment and they texted me same day to schedule service at my home. Was awesome!
The service center is amazing!!! Merri is beyond phenomenal!!! The experience was the best I have ever had to deal with. I literally booked my next service appointment. First time there and now a repeat customer!!!
Easy to work with and several options to choose from. Salesman was courteous and knowledgeable.
Merri was excellent and got my service scheduled without any hassles. Quick efficient service. Thanks.
Merri helps me with any problem I have. I really appreciate her for making it easy for me.
Easy and great service. Thank you for always providing great service to our autos! Appreciate you and how quick it is every time I have visited.
Good service courteous employees fast service close to home good specials knowledgeable employees waiting room very convenient
They don't check the work they do!! Had an alignment on my 2021 Ford King Ranch. And it was so far off I only made a few miles away and had to turn around. So, they could redo the alignment took them about an additional 2 hour to get it right. This is not the first time. Things where not done right. Had an oil chang last year and the forgot or didn't tighten the bolts to my bottom pan and it was damage to where it had to be replaced..
These guys are true professionals. The staff kept me updated on my vehicle, and the final price was very reasonable. I will be back
Love this dealership, they will go out of their way to help you out and find you the perfect car! We will always shop here!!
Easy, friendly customer service. Very accommodating. Well work hard for your business. Would recommend to first time buyers.
This was my third time at this dealership for a service, Javier by far was the quickest/most efficient associate in the service department I’ve had. I appreciated his time and help!
Great Guys, great service. Super easy and quick! highly recommended - love the products. Thank you.
Good service and attention from employee. Everyone was nice and very professional each and every visit.
The repair to my truck was completed on time. The service Juan was very professional and knowledgeable.
Amazing customer service, fast and efficient and easy process. 10/10 would go back again
Salesman Cody Zilmer was awesome. He truly made my process so smooth and really did an outstanding job with everything.
It’s great working with Jonathan. He gives a 110% to make sure your vehicle is done right
This dealership has made my life alot easier with their mobile service. I've used it twice now and it's been great!!
Didn’t have an appointment but they were able to get me in and out no problem.
This is the second car that we have brought from Group 1 Rockwall Ford. They are our go to and Mr. Morris Carter is our salesman. You cant go wrong with Mr. Carter and Rockwall Ford.
The process was great and there was no pressure. Carlos was great to work with!
Was late for my oil change appointment at 10 AM but they took my car in. I was out in just over an hour.. Everybody was professional I’ve never seen him.
Easy to schedule and quick service. No hassle and the advisors are very pleasant to work with.
Great service, friendly staff, competent technicians, located near me and convenient. Timely remote service, too!
Missed either try to work in your favor for extended warranty vehicle coverage that they are working on. They try to make sure they get you the rate that you deserve and are overpaying for car repairs. One of their sales reps, Jonathan Hubbs, knows his stuff and works hard to make the best opportunity possible for his clients.
In on time, finished quickly with no issues. Reasonable pricing. Checking out was easy and quick.
The Service Guys were awesome! Jonathan and Noah took care of business quickly and efficiently! Work was completed in super quick time!
I bought my used 2024 Escape ST-Line December 2025. The salesman was J.J. Bango and I highly recommend him. He was a pleasure to deal with. My visit today was for oil & filter change with Javier as my advisor, he was a pleasure to work with also.
More than happy with Rockwall Ford’s mobile service! Not only took care of my recall by coming to my house, a side effect of the software update was the “no key detected“ problem was fixed after the update!
The entire team here is top notch. Go see Ivan. He’s the man and a true professional.
Very fast and efficient service. Kris wade was very helpful. I will definitely be back to this dealership.
Seems like they got some new staff members. The service is absolutely fantastic now! I will be returning!
Fast, efficient and friendly service. Jonathan was upfront on costs and timeframe. The service department kept the vehicle clean. Well Done.
Great service and follow up!! I usually get my oil and simple service done elsewhere, but I will start bringing my truck therefore, all services due to the customer service I received last Friday.
I like the way customers are treated as though they really mattered. I did have a bad experience there about three weeks ago, but y'all made up for it Friday.
I had a very easy experience at Rockwall ford Danny was an awesome salesman and took very good care of me and made sure my trade and deal was what I needed!
Everything was great. They told me the service would take 1.5 to 2 hours to finish. They were correct!! The car is great!!
Excellent and fast service best of the best, professional and recommend this dealership 100%, thank you
The Service Department took great care of me and my vehicle. I was greatly surprised that my over two hour wait would up only being 45 minutes. Great Work!!
Been using Rockwall Ford for many years 👍🏻. Great service👍🏻. Service managers are helpful and kind😊
Tina knows her job I was checked in and out in less than an hour. Very friendly and made you fill comfortable.
I always bring my Expedition here for maintenance. The service team is honest, communicative, and they get the job done right the first time. 5 stars!
Our salesman was Alejandro and he was not the normal pushy salesman. He was very respectful on what our needs were and I joke around a lot and he was right there with me joking around. I didn't feel like I was trying to buy a car with him. He was very welcoming. There was no back and forth with the numbes like your normal car deal that always pisses me off. Overall I will buy again.
Quick and easy. In and out! Love love love how they send a video with the technician explaining stuff
Amazing as usual, dropped off truck for regular service and recall, I was able to pay online, and have truck dropped off at home, amazing customer service.
Courteous and professional treatment is the norm at this dealership. The service personnel are friendly and maintain continuous updates on the status of my service. I also appreciate the video provided by the mechanic doing the service on my vehicle. When there are required services they advise you and do not pressure you to get them done, provided they are not of a safety nature.
Vehicle was not ready when we got there and they knew we were traveling 6 hrs away for the vehicle.I spoke them since Monday and it wasn’t ready by Friday. Also they never let us know the vehicle had hail damage. People that worked there were not friendly whatsoever didn’t greet or wouldn’t even simply smile. It was the worst experience I have ever had and I’ve never had to go through so much through any purchase at a dealership before. I was very disappointed.
Communication with the service department was A+, and they were able to diagnose and fix the issues. I am very pleased and will be back! Juan Avalos was our service advisor, and he was very polite, friendly, knowledgeable, and kept us informed.
Great customer service and really like the car delivery service they offer and bring the car back to your home.
Ms. Merri was great. She was very kind and proffessional. Yall stole me from Town East Ford.
Took our truck in for routine service. Everything went quick and easy! Excellent staff. Thanks!
I had an appointment. Used an online coupon. They greeted me promptly, got my truck in and out quickly. Was less than and cleaner than the quick places around I was happy and on my way.
We’ve have purchased a few vehicles from this dealership and it’s because of the service department. Alway a pleasant surprise
Scheduled work was good and the service team was very helpful. However, a hail storm that passed through on Monday 5/4 while Group1 had my super duty, sent me home with more than I paid for. Hood on my F250 is damaged from large hail in Rockwall and I was told there was nothing they could do. Truck was dent free when I dropped it off. Very upset and I was looking forwards to trading it in on another f250. Not sure of my next action and now looking for options and NOT looking forwards to more $ out of my pocket.
Our service provider, Keith Monette is a super star. Very good at communicating and setting expectations. Service performed was excellent. Will definitely use again.
Good communication and service. My particular situation had special issues with F-10 engine in a Winnebago modified coolant system. A resolution was reached. I felt this dealership went beyond expectations considering Winnebago would not work with them. Going forward, I will choose Rockwall Ford with their excellence to work on my 2 vehicles.
Merry was very polite, attentive and communicated throughout the whole process! Thank you so much for your help!
I live a significant distance away, but is always worth the trip. The service and care that I received at Rockwall Ford is the best. The dealership is top notch and can not be equaled by any other dealership.
I’ve had my explorer serviced here since the purchase. Always friendly and reliable to get the job done right.
Did not take advantage of me being a woman. They were very nice and respectful. They really did try to help me with price of my repairs. I had some recalls that I had no idea about and they made sure to let me know and order all parts. We will see if they actually call me when the parts come in. I had the pleasure of working with Ozzy! He was the I my one to greet me when I walked in the door which really said a lot.
Great customer service! Micheal answered my questions beyond what I was actually there for. This is the third vehicle my family has bought from Group 1 Ford of Rockwall and we will definitely be back!
Outstanding experience. I had been looking for a low mileage used GMC Yukon Denali with all the extras. And I tried to purchase two before I found Group 1 Ford of Rockwall. The vehicle was super clean, I mean not a scratch and right at 16K miles for a 2024. My sales representative Jeff H. Was awesome, he went above and beyond helping be with my Onstar account and making sure all remaining Supercruise and premium OnStar were available before I left the lot. I live 26 miles from the dealership, the following Day Jeff delivered my old car to my house. I ... Read More DealerRater - May 1, 2026
As usual Keith knocked it outbid the park! Working for dealerships myself for over 25 years I have a certain level of service I'm accustomed to . Well I get it at Rickwall Ford. Reasonably priced , courtesy, and very honest. I feel comfortable just throwing them my keys to get done what's needed. I'm completely satisfied
Took my vehicle in right away and took the time to give me detailed information about my vehicle.
Very pleased with the service work performed. A few tasks were added/needed after the work on the car started.
Merri was spectacular. So friendly, accurate and easy to communicate with. I will keep her name and information for future visits!
Javier was impressive and great to deal with.This was my first interaction with him and hoping he will be available in the future.
Enjoyed working with this group. Mike was awesome. Very friendly and easy to work with. Guys were all helpful
Merri was excellent. Communicated extremely well and helped tremendously with my financial situation. She will be my go to advisor.
Loved my truck and the quick experience. Definitely worth the hour drive. My rep was kind and helpful in getting me into the truck I wanted and on the road without hassle. Thank you all
The service I receive with every visit is exceptional. Keith is the best advisor! Wonderful customer service
Great dealership and great group of people working there at Rockwall Ford great store and will be going back
Had my F150 serviced here, they did exaclty what I asked for, no upselling, and very cheap. Rockwall Ford is the only service center I will take my truck to for a service and/or maintenance.
Ozzie was awesome. Got me in quickly and out the same day. Problem resolved. Thank you
The advisor Michael L was great in keeping me informed on the status and time on my vehicle.
